How to reserve items and take orders from Direct

When a customer asks in Direct, open the product and tap Reserve. Choose the variant, quantity, and how long to hold it. Reservations expire automatically so stock does not stay locked forever.

Enter their Instagram handle. StockY can match a saved client as you type. You can also save name, phone, and shipping in the same step.

Clients stores Instagram, phone, city, postal branch, and notes. Link a handle once and later sales attach to the same person — including purchase history.

You can add a client from the Clients page, or while you reserve and confirm an order.

Open Orders to see the pipeline: Open, Paid, and Shipped. Confirm the order when the customer is ready, then Mark paid when money arrives — that sells the stock.

Add a TTN (Nova Poshta or Meest waybill) and Mark shipped. You can search orders by handle, SKU, city, or TTN.

• Reserved — item is held, stock is not available to others
• Paid — sale is recorded and quantity is sold
• Shipped — tracking number is saved
• Cancel — releases the hold if the customer drops off

stock-y.com/app/orders

Reservations lists every active hold. Use it when someone asks “is my size still aside?” Expiring soon and expired rows help you follow up or free the item.

You can also release a reservation from the product or Pack if plans change.